Comments on: An Open Letter To AT&T http://www.wguyfinley.com/2009/06/17/an-open-letter-to-att/ W. Guy Finley's Blog Wed, 21 Jul 2010 23:25:30 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Guy http://www.wguyfinley.com/2009/06/17/an-open-letter-to-att/comment-page-1/#comment-20325 Guy Sat, 13 Mar 2010 21:57:55 +0000 http://www.wguyfinley.com/?p=287#comment-20325 If you have bad or limited credit they may be looking for a security deposit for the plan. They should have told you what the additional charge was for. If you have bad or limited credit they may be looking for a security deposit for the plan. They should have told you what the additional charge was for.

]]> By: dude http://www.wguyfinley.com/2009/06/17/an-open-letter-to-att/comment-page-1/#comment-20201 dude Sun, 28 Feb 2010 06:38:02 +0000 http://www.wguyfinley.com/?p=287#comment-20201 I just went to at&t to buy the iphone 3GS. I switched off my parents plan to have my own. I get to paying for everything and they guy there tells me i owe 200 for the phone and i said ok. But then he says i owe another 500$...i asked if i could pay later and he said yes so i could figure out what was going on. Does anyone know why i got charged? I just went to at&t to buy the iphone 3GS. I switched off my parents plan to have my own. I get to paying for everything and they guy there tells me i owe 200 for the phone and i said ok. But then he says i owe another 500$…i asked if i could pay later and he said yes so i could figure out what was going on. Does anyone know why i got charged?

]]> By: Michael Riedlinger http://www.wguyfinley.com/2009/06/17/an-open-letter-to-att/comment-page-1/#comment-17768 Michael Riedlinger Thu, 18 Jun 2009 09:43:24 +0000 http://www.wguyfinley.com/?p=287#comment-17768 I don't know that they REALLY care about jailbroken phones though, but they do have to APPEAR to. Trade ins would allow them to capitalize on the refurbs they could sell to those who WANT the iPhone, but can't afford several hundred dollars... All in all though, what this comes down to is micromanagement. Corporate does NOT trust the street level folks to do the right thing, and thus has mandated policy as god. You don't go against god if you want to keep your job, not in this economy, so we get the short end of the stick. I don’t know that they REALLY care about jailbroken phones though, but they do have to APPEAR to. Trade ins would allow them to capitalize on the refurbs they could sell to those who WANT the iPhone, but can’t afford several hundred dollars… All in all though, what this comes down to is micromanagement. Corporate does NOT trust the street level folks to do the right thing, and thus has mandated policy as god. You don’t go against god if you want to keep your job, not in this economy, so we get the short end of the stick.

]]> By: Guy http://www.wguyfinley.com/2009/06/17/an-open-letter-to-att/comment-page-1/#comment-17757 Guy Thu, 18 Jun 2009 04:40:20 +0000 http://www.wguyfinley.com/?p=287#comment-17757 They could make this really simple by allowing us to trade in our old iPhones for the new one in lieu of waiting or a separate fee. That way they have reman stock of the 3G and/or taking potential jailbreak phones off the street. They could make this really simple by allowing us to trade in our old iPhones for the new one in lieu of waiting or a separate fee. That way they have reman stock of the 3G and/or taking potential jailbreak phones off the street.

]]> By: Michael Riedlinger http://www.wguyfinley.com/2009/06/17/an-open-letter-to-att/comment-page-1/#comment-17755 Michael Riedlinger Thu, 18 Jun 2009 03:32:20 +0000 http://www.wguyfinley.com/?p=287#comment-17755 Had a similar issue with AT&T the other day. I was 2 weeks from the end of my contract, the point at which they subsidize a new phone in exchange for a contract extension, and my Nokia crapped out on me. I went in to a store, and they flatly refused to move the date up two weeks, insisting I pay full price for a new phone. At that point, it only made sense to get the iPhone (8gb 3G no s) because if I'm going to spend the money, I may as well buy what I want. I'm happy with the phone and the service ON the phone, but the customer service is TOO strict. I understand from years of working in that industry that such draconian measures only come along when the economy is bad and the employees are too quick to help (let's call it what it is, it isn't stealing from the company, it's helping the customer) the customer, but AT&T needs to remember that a HAPPY customer is a returning customer. In this economy, you NEED to foster loyalty, or when things turn around, and people have money again, they WILL leave... I also think it sucks that they've blocked tethering on US iPhones, and that MMS won't be active for another month or more... Had a similar issue with AT&T the other day. I was 2 weeks from the end of my contract, the point at which they subsidize a new phone in exchange for a contract extension, and my Nokia crapped out on me. I went in to a store, and they flatly refused to move the date up two weeks, insisting I pay full price for a new phone. At that point, it only made sense to get the iPhone (8gb 3G no s) because if I’m going to spend the money, I may as well buy what I want. I’m happy with the phone and the service ON the phone, but the customer service is TOO strict. I understand from years of working in that industry that such draconian measures only come along when the economy is bad and the employees are too quick to help (let’s call it what it is, it isn’t stealing from the company, it’s helping the customer) the customer, but AT&T needs to remember that a HAPPY customer is a returning customer. In this economy, you NEED to foster loyalty, or when things turn around, and people have money again, they WILL leave…

I also think it sucks that they’ve blocked tethering on US iPhones, and that MMS won’t be active for another month or more…

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