Comments on: Round Lake Area Schools Update http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/ W. Guy Finley's Blog Thu, 10 Nov 2011 10:52:59 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Concerned Parent http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8545 Concerned Parent Sat, 18 Aug 2007 02:21:15 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8545 Mr. Finley, Thank you for your response. I'm sorry for using this forum, however at the time, I was very dissapointed. I have followed the proper chain a command with my individual transportation issue, unfortunetely it has been a week and I have yet to get a solid response. Please be informed that the Transportation Manager will not speak or grant meetings with parents. I sure hope my issue is prompthy addressed. It is currently with the CFO whom which I informed today of my intent to escalate to the CEO. Thank you for taking the time to read and act on our behalf. We are blessed to have people like you dedicate their time to the benefit of our children. Mr. Finley,

Thank you for your response. I’m sorry for using this forum, however at the time, I was very dissapointed. I have followed the proper chain a command with my individual transportation issue, unfortunetely it has been a week and I have yet to get a solid response. Please be informed that the Transportation Manager will not speak or grant meetings with parents. I sure hope my issue is prompthy addressed. It is currently with the CFO whom which I informed today of my intent to escalate to the CEO. Thank you for taking the time to read and act on our behalf. We are blessed to have people like you dedicate their time to the benefit of our children.

]]> By: Guy http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8529 Guy Fri, 17 Aug 2007 04:47:48 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8529 We were disappointed with the timing of the transportation letters, that's far too late to send them out and we'll be sure to do that better next year. Along the same lines the phone support wasn't there to deal with the volume the first day, we have hired some termporary secretarial staff to help assist with the call volume. As far as your other questions I would encourage you to bring those to the transporation department and if you don't get the answers you are expecting there you should contact the district office and speak to Dr. Martindale our new CEO about it. Thanks for bringing these to my attention, I am pleased we did better this year but we know better still isn't good enough. We were disappointed with the timing of the transportation letters, that’s far too late to send them out and we’ll be sure to do that better next year. Along the same lines the phone support wasn’t there to deal with the volume the first day, we have hired some termporary secretarial staff to help assist with the call volume.

As far as your other questions I would encourage you to bring those to the transporation department and if you don’t get the answers you are expecting there you should contact the district office and speak to Dr. Martindale our new CEO about it.

Thanks for bringing these to my attention, I am pleased we did better this year but we know better still isn’t good enough.

]]> By: Concerned Parent http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8516 Concerned Parent Thu, 16 Aug 2007 00:03:12 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8516 Mr. Finley, I've been a district resident for many years and I am very happy you have been elected school board president as I was happy when you came back to serve on the board. I hope you can do something to help our poorly prepared, unorganized and rude transportation department. Today was the first day of school and although I understand first hand how busy things could get the lack of knowledge, customer service and ability to help is shameful. Kindergarteners were left without a pick up furthermore, transportation letters informing parents of stops were sent on Monday. Most of us didn't get them in time! Bus stops and busses are crowded and stops are assigned steps away from sex offenders. Help us keep our children safe! Good luck . . . wish you the best school year. Mr. Finley,

I’ve been a district resident for many years and I am very happy you have been elected school board president as I was happy when you came back to serve on the board.

I hope you can do something to help our poorly prepared, unorganized and rude transportation department. Today was the first day of school and although I understand first hand how busy things could get the lack of knowledge, customer service and ability to help is shameful. Kindergarteners were left without a pick up furthermore, transportation letters informing parents of stops were sent on Monday. Most of us didn’t get them in time! Bus stops and busses are crowded and stops are assigned steps away from sex offenders. Help us keep our children safe! Good luck . . . wish you the best school year.

]]> By: Round Laker http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8433 Round Laker Fri, 10 Aug 2007 13:50:44 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8433 I'm not at the high school. The building principal has not responded to my email sent 8/7. The tech person contacted Net56. Net56 was supposed to come back to the building 8/8 to check with me on it and didn't. The rest of the staff will be back on Monday and then we will see what additional impact this has on productivity. I’m not at the high school.

The building principal has not responded to my email sent 8/7. The tech person contacted Net56. Net56 was supposed to come back to the building 8/8 to check with me on it and didn’t. The rest of the staff will be back on Monday and then we will see what additional impact this has on productivity.

]]> By: Guy http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8376 Guy Tue, 07 Aug 2007 14:58:36 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8376 Net56 provided a deployment roadmap of when they would be where prior to the start of school. I'm not sure what building you're in but that could have a lot to do with the issues. Their efforts have been focused on the high school at first because that is where we had the most problems (I'm really hoping you're not in the high school). Their work in the Middle School and the elementaries was slated for closer to the start of school. That's less than a week away though, so if you're having an issue make sure you let your principal know so he/she can get the feedback up the chain or get a Help Desk ticket in that there's an issue in your building. Net56 provided a deployment roadmap of when they would be where prior to the start of school. I’m not sure what building you’re in but that could have a lot to do with the issues. Their efforts have been focused on the high school at first because that is where we had the most problems (I’m really hoping you’re not in the high school). Their work in the Middle School and the elementaries was slated for closer to the start of school. That’s less than a week away though, so if you’re having an issue make sure you let your principal know so he/she can get the feedback up the chain or get a Help Desk ticket in that there’s an issue in your building.

]]> By: Round Laker http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8375 Round Laker Tue, 07 Aug 2007 14:25:36 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8375 I will do that, Guy. With your knowledge on the technology package, is this an issue related to the new "provider" and if so, would the problems then be limited to access from the school computers themselves? I will do that, Guy.

With your knowledge on the technology package, is this an issue related to the new “provider” and if so, would the problems then be limited to access from the school computers themselves?

]]> By: Guy http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8369 Guy Tue, 07 Aug 2007 01:05:55 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8369 Sorry to hear about your experience, make sure your building principal knows about the issue and also there has been a help desk set up. Email me if you don't get satisfactory answers. Sorry to hear about your experience, make sure your building principal knows about the issue and also there has been a help desk set up. Email me if you don’t get satisfactory answers.

]]> By: Round Laker http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/comment-page-1/#comment-8367 Round Laker Tue, 07 Aug 2007 00:38:06 +0000 http://www.wguyfinley.com/2007/06/23/round-lake-area-schools-update/#comment-8367 I work at one of the schools and got on the computer for the first time for this school year on August 6, 2007. It is much slower than it was before. It took three minutes (no exaggeration) to get a one line email to open up. I shudder to think what will happen when everyone there trying to use their computers on the network at the same time. I was really looking forward to an improvement and am disappointed so far. We do more and more record keeping on the computer and a lot of class time will be wasted waiting for things to load. I hope we will have a means of reporting things like this and getting things fixed. I work at one of the schools and got on the computer for the first time for this school year on August 6, 2007. It is much slower than it was before. It took three minutes (no exaggeration) to get a one line email to open up. I shudder to think what will happen when everyone there trying to use their computers on the network at the same time. I was really looking forward to an improvement and am disappointed so far. We do more and more record keeping on the computer and a lot of class time will be wasted waiting for things to load. I hope we will have a means of reporting things like this and getting things fixed.

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